SM Cricket UK - Delivery Information

How much will delivery cost?

All of our deliveries will need to be signed for. We strongly recommend that you propose an address where there will always be someone present to sign for the delivery.

Please contact us on 01778 345618 to discuss other delivery options and/or for overseas delivery costs otherwise the postage options for your order will be displayed at the checkout.

Our shipping is next day delivery on all equipment.

Our couriers aim to deliver within 24 hours within the UK where possible. At times due to other circumstances this may not be possible. All orders received before 1pm (Monday to Friday - except bank Holidays). Orders before 1pm will be despatched the same day (with the rare exception). Overseas delivery times will vary. 

For all clothing and teamwear orders please allow 10 working days to receive your order. 

If after seven days you have not received your products then please call Customer Services on 01778 345618 Monday to Friday 9am to 5.30pm and please have your order number to hand. Alternatively email  info@smcricketukltd.co.uk Please make sure that you include your order number.

Deliveries outside the UK

If you would like us to arrange for delivery to addresses outside of the UK, please call Customer Services on + 44 (1)778 345618 and our staff will be pleased to provide you with a quote.

Collection of Orders

By prior arrangement it may be possible to collect your order from our premises. All orders need to be paid for before goods will be released. Please contact our customer service department for details. Call 01778 345618

How will my order be delivered?

Orders will be delivered by our designated courier. Occasionally we may use Royal Mail for small items.

Our Courier cannot deliver to an address if there is no one in to acknowledge receipt of the order. They will not, even by request, leave the parcel at the address or preferred location at the address. After two unsuccessful delivery attempts by our courier Force, a delivery card will be left and the parcel will be taken to the nearest depot for collection or delivery on an alternative day. Please contact them as soon as possible to make the necessary arrangements.

We strongly recommend that you propose an address where there will always be someone present to sign for the delivery.

How do I know my order has been received?

If you submit your order using the web site we will send an e-mail to the e-mail address you have given us to confirm all your order details, including products ordered and total cost. Please check your emails spam box.

Lost & missing deliveries Please wait seven working days.

We try to deliver all goods within seven working days of the order being placed unless you are notified of any delay at the time of making your order. If you have selected 24 hour signed for delivery then you should expect your items in that time. All orders received before 1pm (Monday to Friday - except bank Holidays) will be despatched the same day (with the rare exception). Overseas delivery times will vary. If after 10 working days you have not received your products then please call Customer Services on 01778 345618 Monday to Friday 9am to 5.30pm and please have your order number to hand.

Alternatively, email info@smcricketukltd.co.uk ensuring you quote your order number.

Lost & missing deliveries

Please wait seven working days before contacting our Customer Services telephone line on 01778 345618. Please have your order number, contained in the e-mail confirming your order, to hand before calling. The Customer Services line is open 9am to 5.30pm Monday to Friday, excluding bank holidays. Alternatively, email  info@smcricketukltd.co.uk ensuring you quote your order number.

Multiple addresses

Unfortunately we cannot currently deliver to more than one address per order.

Deliveries outside the UK

Lost & missing deliveries Please wait seven working days before contacting our Customer Services telephone line on 01778 345618. Please have your order number, contained in the email confirming your order, to hand before calling. The Customer Services line is open 9am to 5.30pm Monday to Friday, excluding bank holidays. Alternatively, email info@smcricketukltd.co.uk ensuring you quote your order number.

Standard 2 Day delivery